Automatic Monitoring of Reference Payments
Bank Connection Required
Automatic monitoring of reference payments requires bank integration.
To open bank connections: Please refer to the separate instructions on how to set up bank connections.
Delivery of Reference Payment Files
The bank sends the reference payment file to the Eemel.fi service at the interval specified in your bank authorization.
If you want to change the delivery frequency of reference payment files, contact your bank directly.
Processing Reference Payments
When your customer pays an invoice with the correct reference number and amount, the payment is automatically matched to the correct sales invoice.
Correctly paid invoices are moved to the Paid tab.
Incorrectly paid invoices (e.g., wrong amount or wrong reference number) remain in the Unpaid tab.
Overpayment Handling
Go to Sales → Invoices → Unpaid
Select the invoice row
Click the Money icon
Remove the excess payment
Underpayment Handling
Inform your customer that the payment is incomplete and request the remaining amount.
Payment with Incorrect Reference Number
If the reference number is wrong and does not match any sales invoice, the payment remains in the Unpaid tab and appears under Unmatched Payments.
To match the payment manually:
Go to Sales → Payments
Filter using the dropdown: select Only unmatched payments
Find the correct payment and match it to the correct invoice
Payment Matched to the Wrong Invoice
If the payment has been matched to the wrong invoice, correct it as follows:
Remove the payment from the incorrect invoice.
This will move the payment to Unmatched Payments.
Reassign (match) the payment to the correct invoice.