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What is Livechat AI?
eesel avatar
Written by eesel
Updated over 2 months ago

Livechat AI is a custom AI chat to your site so customers get instant answers, all on auto pilot. Automate customer queries with a chat bubble on your website, and hand-off to human agents when necessary.

With just a few clicks, you can insert Livechat AI on any website.

You can train the AI on your website, help center, helpdesk, company documentation (like Google Docs or Confluence), and even Shopify.

AI chat for support or sales

Customers get instant answers, your team gets breathing space. Boost conversion and satisfaction as your customers get guided to buy.
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Hand-off when needed

Delegate to AI by default, but connect with a human when needed. Set up AI actions to choose the process that works for you.

Customize for your brand

Set up and customize the bot in just a few clicks so that it looks and sounds the way you want it.


AI insights to evaluate and monitor

Get detailed insights on questions coming in, what the AI is saying, gaps in the training of your AI, customer satisfaction and more.

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