To help your AI learn from the right tickets in Gorgias, you’ll need to connect your account and provide a View ID — here's how to do that.
✅ Step 1: Connect Gorgias to Eesel
Head to the Add Integrations page in Eesel.
Click Connect on the Gorgias card.
Follow the prompts to authorize access to your Gorgias account.
📝 Don’t see Gorgias in the list? Reach out to our team and we’ll enable it for you.
🗂 Step 2: Create a View in Gorgias
This view should filter down to the tickets you want the AI to learn from. You can use any combination of:
Tags
Statuses (e.g. Closed tickets)
Channels (e.g. Email, Chat)
Assignees or teams
💡 You can name the view something like eesel Training Set so it’s easy to find later.
🔎 Step 3: Get Your View ID from Gorgias
Open Gorgias and go to the View you just created.
Look at your browser’s URL — it should look like this:
https://app.gorgias.com/tickets-view/123456
Copy the number at the end — that’s your View ID.
📥 Step 4: Add Your View ID in eesel
Paste the View ID into the field in eesel on the Gorgias -> Tickets page where prompted.
That’s it — eesel will start learning from the tickets in that Gorgias view 🎉