Frequently Asked Questions and Help Center

Biggest Sale of the Year: Style Your Home with Up to 60% Off at Havenly Cloud!

Stay updated on your purchases with the Manage Order collection. Access order status, tracking details, and relevant information to manage your orders seamlessly and efficiently.

Find our expert support team. We're here to support your needs with accessible locations and dedicated service.

Find all essential details on our shipping, returns, and delivery policies—designed to ensure a smooth and transparent experience for every order.

Find all the essential information to track your delivery, modify delivery details, and explore available delivery options. Stay updated and manage your delivery process with ease.

Our delivery policy ensures that customers are informed about potential additional fees when delivering to apartments or multi-story buildings.

Ensure your furniture fits seamlessly with Havenly Cloud’s measuring guide. Find essential tips for smooth delivery to any home or apartment.

The Parcel Shipping Collection offers free, convenient delivery for select smaller furniture and home accessories via local couriers like UPS. Each item ships separately with its own tracking number, providing easy order monitoring.

If your building requires a Certificate of Insurance for delivery, please request it at least 5 days prior to your scheduled delivery.

Customize your house with a range of payment plans to suit your needs. Flexible monthly payments are available for 3, 6, or 12 months, or you may pay with only as 0% APR for the first three months.

Havenly Cloud, hereinafter referred to as “Havenly Cloud”, “us” or “we”, are committed to protecting your privacy. Our goal is to provide you with a positive experience on our website www.havenlycloud.com, while at the same time keeping your Personal Information secure.

Create your unique style with our custom furniture, made from premium materials like fine leathers and luxurious fabrics.

Safeguard your valuable furniture investments with Mulberry Comprehensive Protection Plan, offering coverage for every purchase under a hassle-free package.

Our blog offers regularly updated articles on the latest in design

Manage orders, track shipments, and update personal details effortlessly with your Havenly Cloud account for a seamless shopping experience.