For deliveries to apartment buildings or multi-story residences, customers should be aware that any additional fees required by building management to transport items from the ground floor to the designated unit or floor are not covered by Havenly Cloud. These fees are the sole responsibility of the customer.
If the customer declines to pay these fees, the package will be delivered to a location specified by building management, typically on the ground floor or lobby, for the customer to pick up.
FAQ - Apartment and Multi-Story Building Deliveries
Are additional delivery fees covered for deliveries to apartments or multi-story buildings?
No, Havenly Cloud does not cover any additional fees required by the building management to transport items from the ground floor to your specific unit or floor. These fees are the customer’s responsibility.
What happens if I choose not to pay the additional delivery fees?
If you decide not to pay the additional fees charged by building management, the package will be delivered to a designated area, typically on the ground floor or lobby, as instructed by building management. It will then be your responsibility to retrieve the package from that location.
Will Havenly Cloud inform me of any extra fees required by my building?
Havenly Cloud recommends checking with your building management directly, as these additional fees are determined by the building and vary by location. Havenly Cloud is not responsible for informing customers of these building-specific charges.
How can I ensure my package is delivered directly to my unit in an apartment or multi-story building?
To ensure your package reaches your specific unit or floor, please contact your building management to arrange for payment of any required delivery fees. This arrangement is between you and the building management and is outside of Havenly Cloud’s delivery responsibilities.
Can I request that my package be left in the lobby if I am unavailable to collect it?
Yes, if you decline to cover additional delivery fees, the package will be left in the location designated by building management, typically in the lobby or another accessible area, as specified by the building’s delivery policies. It will then be available for you to collect at your convenience.