When any problem is detected, EG a device enters a non-compliant state, an “Issue” is raised. Issues are what is sent via Alerts via email, as Teams notifications and are raised as Incidents in ServiceNow. All issues can be viewed in the Issues node
The issues list can be filtered to see only those you are interested in knowing more about. Only when linked to ServiceNow is the Ticket column populated.
There is a toggle at the top of the Issues view to display Open issues only (default) or Resolved issues.