If you have an integration with an HR system and import team members by synchronising the systems, a duplicate profile may occasionally be created in Eitje. This is caused by the fact that this team member's email address in the HR system is different from the one in Eitje.
This can cause problems when exporting hours or updating the contract information, so it is important that this is solved.
How to solve this for Nmbrs?
Go to 'Team' and open the profile that came in from Nmbrs (not the profile that is in use already in Eitje, that might already have shifts and registered hours).
Click 'Edit' on top of the page.
Add something to the email address to make it invalid, and save.
Example: OLDexample@eitje.appIn the menu on the left, go to 'Other' and locate the Nmbrs-ID. Cut the ID so the field is empty, and make sure to save it - you’ll need it later.
Exit this screen, and open the profile that has already been used in Eitje. Click 'Edit'.
Go to 'Other' and paste the Nmbrs-ID in the corresponding field. Click 'Save'.
Go back to the Team page, find the 'Tools' button (top right), and click 'Sync team members'.
After the sync, refresh the page and you will see that all contracts and profile information have now been added to the correct account.
The wrong account can now be marked as inactive.
How to solve this for Loket?
Go to 'Team' and open the profile that came in from Loket (not the profile that is in use already in Eitje, that might already have shifts and registered hours).
Click 'Edit' on top of the page.
Add something to the email address to make it invalid, and save.
Example: OLDexample@eitje.appIn the menu on the left, go to 'Other' and locate the Loket-ID. Cut the ID so the field is empty, and make sure to save it - you’ll need it later.
Exit this screen, and open the profile that has already been used in Eitje. Click 'Edit'.
Go to 'Other' and paste the Loket-ID in the corresponding field. Click 'Save'.
Go back to the Team page, find the 'Tools' button (top right), and click 'Sync team members'.
After the sync, refresh the page and you will see that all contracts and profile information have now been added to the correct account.
The wrong account can now be marked as inactive.
How to solve this for Fooks?
Go to 'Team' and open the profile that came in from Fooks (not the profile that is in use already in Eitje, that might already have shifts and registered hours).
Click 'Edit' on top of the page.
Add something to the email address to make it invalid, and save.
Example: OLDexample@eitje.appIn the menu on the left, go to 'Other' and locate the Fooks-ID. Cut the ID so the field is empty, and make sure to save it - you’ll need it later.
Exit this screen, and open the profile that has already been used in Eitje. Click 'Edit'.
Go to 'Other' and paste the Fooks-ID in the corresponding field. Click 'Save'.
Go back to the Team page, find the 'Tools' button (top right), and click 'Sync team members'.
After the sync, refresh the page and you will see that all contracts and profile information have now been added to the correct account.
The wrong account can now be marked as inactive.