If you have an integration with an HR system and you import the team members throug a sync into Eitje, it can happen that someone is added to Eitje twice. This is caused by the fact that this team member has a different email in Eitje than they do in the HR system.
This can cause problems when exporting hours or updating the contract information, so it is important that this is solved.
How to solve this for Nmbrs?
Go to the Team page and click on the account that just came in from Nmbrs (not the account that is in use already in Eitje.)
In the top right corner go the the personal information.
Add the word OLD in the email address and click save.
Example: OLDexample@eitje.appGo to the NMBRS ID number and cut it out so that the line is empty.
Exit this screen, and under the 'Actions' button end the employment.
Now go to the account that is in use in Eitje and go to the personal information.
Paste the NMBRS ID here in the corresponding field.
Go back to the Team page and click 'Sync team members'.
After the sync, refresh the page and you will see that all contracts and profile information have now been added to the correct account. Also check that the wrong account has not returned.
How to solve this for Loket?
Go to the Team page and click on the account that just came in from Loket (not the account that is in use already in Eitje.)
In the top right corner go the the personal information.
Add the word OLD in the email address and click save.
Example: OLDexample@eitje.appGo to the External ID number and cut it out so that the line is empty.
Exit this screen, and under the 'Actions' button end the employment.
Now go to the account that is in use in Eitje and go to the personal information.
Paste the External ID here in the corresponding field.
Go back to the Team page and click 'Sync team members'.
After the sync, refresh the page and you will see that all contracts and profile information have now been added to the correct account. Also check that the wrong account has not returned.