Skip to main content
All CollectionsFAQ
Why is the token invalid when resetting my password?
Why is the token invalid when resetting my password?

Read more about this error message when resetting your password here.

Updated over 10 months ago

If you forgot your password, you can request a password reset email via the following link.

If you have requested this email more than once, you may get the message 'token is invalid' when creating a new password.

This is because there is security built, meaning only the last email is valid. It is, therefore, better to wait for the last email and use that one to reset your password.

If you are not 100% sure how many times you requested the email, wait a few minutes and then do it again. Then use the last email to reset your password.

⚠️ Note: The password is case sensitive, so keep this in mind when resetting the password.

Did this answer your question?