In this article, we explain where to find invoices, what status invoices can have and (a little less fun, but important:) how to pay them.
⚠️ Note: Keep in mind that only admins can see the invoices.
How to find and download an invoice
1. In the top right corner click on the menu and then 'Invoices'.
2. Here you will find all of the invoices. You can also download them here.
⚠️ Note: Invoices are also sent to you by email. If you are not receiving them or would like to change the email address, please contact support.
Invoice statuses
Paid: the invoice has been paid.
Unpaid: you have direct debit, but the invoice has not yet been paid.
Cancelled: you have direct debit, but the payment had been reversed. This may have been done by the account holder himself, or by the bank because of a balance shortage.
Processed: you don't have direct debit, so the invoice is processed manually. The status 'Processing' indicates that your payment has not yet been processed, or the invoice has not been paid yet.
€0 invoice: if the amount of the invoice is €0,00, this status will appear. The invoice will be ignored.
How to pay an invoice
When you activate your Eitje account, you immediately set up direct debit. The costs for Eitje will then be debited from your bank account at the beginning of the month. If the direct debit fails, you can also transfer the amount manually. How to do so?
Open the web version of Eitje.
Do you see a red bar at the top of your screen? By clicking it, you can navigate directly to your invoices. Otherwise, using the menu at the top right, you can also navigate to 'Invoices'.
Find the unpaid invoice.
Click on payment link (for iDeal) or download the pfd file, where you will find the account number at the bottom of the page.
Thank you for your payment!
Haven't set up a direct debit yet? Read how to do that here!