🛡️ TradeShield (Selling) – When It Applies & How It Protects Your Selling safely matters.
TradeShield on Eldorado.gg is designed to protect you from payment-related risks and provide structured coverage for specific product categories - so you can focus on selling with confidence.
1️⃣ Automatic Protection – From the Moment You Get Paid
✔️ When TradeShield Starts
TradeShield activates automatically:
The moment a buyer successfully completes payment
During order processing and delivery
Throughout any payment dispute or chargeback process
There’s no extra cost and no manual activation required. Protection is built into the transaction.
2️⃣ Payment Protection – You’re Covered Against Fraud
Online payments can sometimes involve risks - but you are not left to manage them alone.
🔒 What TradeShield Covers
Fraudulent payments
Unauthorized transactions
Chargebacks
Payment provider disputes
🤝 What This Means for You
The platform handles communication with payment providers
You are not required to fight disputes yourself
Your completed sale remains financially protected in accordance with platform rules
This ensures that legitimate sellers are not financially penalized due to payment fraud.
3️⃣ Additional Protection for Game Account Sales
Some categories require additional safeguards to maintain fairness for both parties.
🎮 TradeShield Period
To protect our customers from account recovery fraud, we apply category-based TradeShield protection periods. The fund release timeframe depends on the specific product type, meaning different categories have different protection lengths.
Product Category | Fund Release Period |
Gift Cards | 4 days |
Accounts (default) | 5 days |
GTA 5 Accounts | 14 days |
Fortnite Accounts | 10 days |
Rainbow Six Siege Accounts | 10 days |
CS2 Custom Items | 10 days |
Roblox Limiteds (Custom Items) | 14 days |
⏳ When It Applies
When the buyer confirms delivery, or
When the order is automatically marked as completed
🛠️ During This Period, Buyers May Report:
Loss of access
Inaccessible accounts
Account recovery or modification
Once the pending period ends, funds are automatically released to your available balance. This process helps ensure a smooth and reliable experience for both buyers and sellers 🔒
📋 Quick Overview
Category | When It Starts | How Long It Lasts |
All sales (general protection) | At successful payment | Until transaction or dispute resolution |
Payment disputes | When a claim is initiated | Until final platform decision |
Game account warranty | After delivery confirmation | From 5 to 14 days |
💬 In Summary
TradeShield is designed to give you peace of mind:
Automatic protection on every eligible sale
Coverage against payment fraud and chargebacks
Additional structured warranty for account sales
Platform-managed dispute resolution