In some cases, you may be asked to verify your identity or payment method before making purchases on the Eldorado marketplace 🔒🛍️. This process helps us prevent fraud and protect our community - both buyers and sellers - from illegitimate transactions 🤝✨.
You may be prompted to complete verification while placing an order. In such situations, you’ll need to provide one or more documents 📄. Simply submit the required information, and our Eldorado Team will review it.
Once approved, your account will be verified and you’ll be able to continue with your purchase smoothly ✅.
Your privacy and security are extremely important to us 💛. All personal information submitted on the Eldorado website is handled with strict confidentiality and stored securely 🔐. For more details on how your data is collected, processed, and used, please refer to our Privacy Policy.
Verification reviews can take up to two hours, while custom reviews may take up to 30 minutes.
Thanks so much for your patience - our team is reviewing your submission with care and will get back to you as soon as possible 🤍
Document types that we may request:
Copy of your government-issued photo ID
A selfie with your ID
Photo of your credit/debit card
Verifying Your ID
Submit a scan or photo of your ID for verification.
Make sure the ID has your photo.
We only accept government issued IDs like a drivers’ license or passport.
Check that the ID is clearly visible and all details can be read.
Do not submit an invalid or expired ID.
If your ID has multiple sides or pages – submit all of them, not just the front or back.
There must be a piece of paper with "Eldorado" written on it near the ID or the site visible in the background.
Do not submit an ID that belongs to another person, even a family member or friend.
Note: there is no age limit when purchasing goods on our website.
Verifying Your ID Selfie
Face the camera directly and make sure your face is visible.
Hold your ID with the photo page visible, so it can be seen that it is the same ID.
Take a selfie and submit it for verification.
Make sure it is the same ID you submitted previously, do not use a different ID for the selfie.
Do not submit ID selfies meant for other websites, such as a selfie with you holding a sign “Verification for Google.com”.
Avoid dark rooms or having a bright light behind you, as if your face is not visible, your verification may be rejected.
Verifying Your Credit or Debit Card
Take a photo of the front of the credit or debit card you used to pay for your Eldorado.gg order.
Make sure the cardholder name, card type (Visa/Mastercard) and last 4 digits of the card number are clearly visible.
You can cover other digits of the card number. You do not need to show all of them, only the last 4.
Ensure that the name of the bank is clearly visible.
What if I do not want to verify?
We understand that you may not want to verify your identity for purchases. Eldorado only requests verification when necessary for security purposes, and it is required just once - after that, you’ll be able to make purchases more easily.
During verification, you may cover all details except your name, surname, date of birth, expiration date, and photo. This helps us confirm that your purchases are authorized. Additionally, all submitted images are securely deleted after 90 days.
If you still prefer not to complete verification, you can contact our support team to cancel the order and request a refund back to your original payment method.
What if my verification is rejected?
If your verification is declined, your order will be canceled and the funds will be returned to your Eldorado balance. You can buy again and re-verify or if you wish you can contact support and request to withdraw funds back to your original payment method.