The order can be cancelled by the seller or the staff at any time. When the seller cancels the order, the buyer receives a full refund.
The buyer can submit a cancellation request by raising a dispute. In this case, the dispute will be reviewed by the staff. The order will be cancelled if any of the following is true:
The seller did not respond within the guaranteed delivery time.
The seller did not deliver the item within the guaranteed delivery time when the buyer was responsive and available to receive it.
The item was not as described or item description was unclear or misleading.