The Permissions Manager introduces a clearer, more flexible way to control platform access across your organisation.
The Permissions Manager introduces a clearer, more flexible way to control platform access across your organisation. Previously, many permission changes required support intervention and backend adjustments — now, administrators can manage many of these directly through a dedicated and structured interface.
Key Points:
Permissions are granted per user, based on operational requirements.
Access to Permissions Manager itself is granted on request, and should be requested via Eleanor Support chat by IT Managers.
When rolled out, all existing permissions remain unchanged. No user will lose access unless updated intentionally.
This release ensures improved control without disruption to current workflows.
Watch the video below to discover Eleanor's Permission Manager.
Understanding Permission Types
Permissions come from two possible sources:
A. Explicit Permissions
These are manually assigned to a user in the Permissions Manager through checkboxes.
These override defaults and provide precise control.
B. Implicit Permissions
These are inherited through roles (e.g., Property Admin or Category Admin).
They provide baseline capabilities appropriate to the responsibility level. Implicit Permissions are clearly identified in the Permissions tab - and cannot be directly changed.
Navigating the Permissions Manager
You can access user permissions from each user’s Profile → Permissions tab
Permissions are grouped by platform modules such as:
Bookings
Chat*
Reports
Tasks*
Surveys*
Upsells*
Automated/Scheduled Messaging
User Management
*These modules will only show if being used by the resort.
This makes it easier to map access against real job responsibilities.
Permission Templates
To streamline setup, administrators can:
Save a set of permissions as a named Template (e.g., “Front Desk Supervisor”, “Spa Reservations Manager”).
Apply templates to new users or update existing users.
Choose whether to:
Overwrite the user’s permissions entirely, or
Add additional permissions while keeping existing ones.
This feature simplifies onboarding and reduces errors.
Deactivating Users
Users who are currently not at the resort, but are expected to return, can now be deactivated (and later reactivated, once back at the resort).
Deactivated users:
Cannot log in or participate in operational workflows.
Continue to appear in audit logs and historical data.
Can be reactivated at any time.
Important safeguard:
If the user holds responsibilities such as Task Master, those assignments must be transferred before deactivation to avoid workflow issues.