Eleanor Release Notes & Updates

🔍 Extended event tracking now covers additional actions on Activities and Resources — including cloning — so more of what happens in the platform is visible in the Audit Log.
​

⚡ The Audit Log is now paginated, keeping it fast and responsive even on busy, high-activity properties.
​

📄 Fixed an edge case where certain Audit Log buttons could become unresponsive once pagination was active.

💬 WhatsApp Task notifications now include the task's Internal Note — giving staff the full context they need without having to open the app.
​

🏷️ Task Reports can now be filtered by multiple departments simultaneously, rather than being limited to one at a time.
​

📱 Fixed: task completion now works correctly when opening the notification link inside WhatsApp's built-in browser — the Complete button is fully functional again.
​

💬 Internal notes containing line breaks in WhatsApp Task messages are now automatically converted to spaces, preventing broken message formatting.

🛂 The Writeback screen now displays a passport image preview, allowing staff to quickly confirm the correct document has been submitted before sending data to the property management system.
​

✏️ Staff can now edit guest-submitted values directly in the Writeback popup before sending to the property management system — making it easy to correct typos or formatting issues without rejecting the submission entirely.
​

📋 Support for writing back to UDF (custom) fields has been added, enabling additional data such as Dietary Preferences to be passed through during check-in.
​

✅ Mandatory writeback fields are now enforced — certain critical fields (such as Last Name) can no longer be accidentally deselected, preventing submission errors.
​

🛂 Fixed the passport image display on the writeback screen, resolving a visual issue introduced in the previous release.
​

🔡 The warning for non-Latin characters during writeback is now displayed more prominently, reducing the chance it goes unnoticed.
​

📝 The Passport Scanner can now return names in mixed case (first letter capitalised, not all uppercase) — configurable via settings.

🧩 Additional guest data from Opera and other property management systems is now passed through into Eleanor, enabling richer information to be shown during check-in and on registration cards — including fields such as Guest Membership Level.

📅 The booking and guest count totals in the calendar summary view have been swapped to a more intuitive order.
​

🎫 Split events now display the actual error message if something goes wrong, rather than failing silently — making it much easier to diagnose and resolve issues.

🏨 New: Internal Guest Management. Properties that manage guests without a property management system can now create and manage guests and visits directly — including configurable room and meal plan setup, full create/edit flows, and proper activity logging. Existing flows for adding extra guests to bookings remain fully supported.
​

💬 Chat attachments (PDFs, audio, video) have been migrated to stable URLs — links will no longer expire unexpectedly.
​

🔄 The Writeback screen now supports filtering guest profile update requests by writeback status, with useful presets built in for the most common views.
​

🔐 Further granular admin permission controls have been added, including access management for the audit log and specific admin views. Existing role-based behaviour is unchanged unless these controls are explicitly enabled.

🔐 New: The permissions system has been completely rebuilt with a new interface, clearer admin role management, and permission templates for quick setup — making it significantly faster to configure access for new administrators.
​

👁️ New: "Preview permissions" on admin profiles. See exactly what each admin can and cannot access before making changes — no more guesswork.
​

✅ Admins can now be deactivated and reactivated as needed — a clean, proper solution replacing the previous workaround approach.
​

📊 Granular report access controls are now available — individual admins can be given or restricted access to specific reports, rather than all-or-nothing.

⚡ Major speed improvement: chat notifications are now sent asynchronously, meaning they no longer create any delay in the system — things stay fast regardless of notification volume.
​

💬 Full chat history is now accessible on guest profiles. The default view covers the past 90 days, with the window configurable per property.
​

🔔 The notification system has been made significantly more robust behind the scenes, with improved monitoring and logging for faster issue detection.

✅ The check-in module is now enabled by default for all properties.
​

⚡ Booking status change notifications (confirmations and cancellations) are now processed asynchronously — they no longer slow down the system during busy periods.
​

🔕 Administrators no longer receive notifications for booking changes they made themselves — reducing unnecessary noise.
​

💳 GlobalBlue Payment Gateway integration has been added to facilitate guest Bills Payments

🎨 The login screen has been updated with a new logo.
​

🏨 Department admins now see only their own department's resources by default, with the ability to filter in other departments as needed — keeping the view clean and relevant.

💰 New: Upsells Module. Properties can now track revenue generated through Eleanor-assisted upsells, providing clear visibility into the commercial value of your digital guest experience.

👁️ Admins with the appropriate permissions can now view deleted bookings, providing better visibility into historical changes and supporting reconciliation workflows.
​

🚸 The underage guest flag introduced earlier this year is now also shown on the Booking page and in the Daily Bookings Report, expanding its visibility across more team workflows.
​

🚫 Booking notifications are no longer sent for guest add/remove actions, eliminating notification overload in high-volume environments.
​

🗑️ Draft bookings older than one hour are now automatically removed, keeping the bookings screen accurate and uncluttered. This behaviour can be disabled per property if needed.
​

🏨 Room number ordering on the guest selection screen has been restored to natural order (rather than alphabetical), making it easier to locate rooms at a glance.
​

🔄 Resource capacities can now be increased even when active bookings are in place, giving teams more flexibility to respond to demand. Decreasing capacity with active bookings remains restricted.

🔑 New: "Remember Me" is now available on the login screen, keeping mobile browser sessions active and preventing unexpected logouts during busy shifts. This option can be disabled per property if needed.
​

🚪 New: "Log Out Everywhere" option in the admin profile. Administrators can now remotely end all active sessions for their account at once — useful for security management or when switching devices.
​

🔕 Notifications are now off by default for newly created admin accounts, in line with the changes introduced in July.

✅ Teams can now accept upcoming tasks directly from the link in a WhatsApp notification — without needing to open the app separately first.
​

💬 Task WhatsApp messages have been refreshed with a cleaner template that includes a "View Task" button, improving the experience for staff receiving task alerts.
​

📲 SMS fallback for Task notifications is now available as an option for properties where WhatsApp may be unavailable, ensuring alerts always get through.

📥 New: Guest Submissions Report on the Writeback screen. Export all data submitted by guests during check-in — including agreed terms and conditions — providing a complete audit trail of guest submissions.
​

⚡ Optimized Executive Reports now generate in under 10 seconds — even late in the year when data volumes are at their highest. Previously, these reports could time out occasionally when run mid-year or later.
​

🎨 Guest Itinerary PDFs can now be visually customised per property, giving each site a more branded look for their guest-facing documents.
​

👨‍👩‍👧 New: Combined Party Itinerary. Generate a single itinerary covering the entire guest group, alongside the existing individual per-guest version.

📢 The Campaigns recipient list now displays all recipients in a paginated view — no longer limited to only the past 24 hours.

🧾 Several writeback reliability issues causing occasional random failures have been resolved.

⚡ Booking Calendar loading is now up to 10× faster, effectively eliminating timeouts even for guests with long stays.
​

🕰️ The Notifications feed is now limited to the past 90 days by default, improving performance and reducing scroll for returning guests. Configurable per property.
​

💬 WhatsApp link support has been added throughout the app.

⚠️ Booking warnings (such as underage guests or closed activities) are now displayed during check-in, matching the mobile app experience.
​

🔒 Read-only fields have been added to the "Review your trip" section, preventing accidental edits at the final confirmation step of check-in.
​

🔍 Strengthened rules to prevent search engines from indexing kiosk pages, protecting guest-facing URLs from appearing in public search results.

⚡ Chat 2.0 has received a significant further performance boost since its initial rollout, with improved stability and better resource handling under heavy load.

✈️ Resolved an issue where writeback status wasn't registering correctly when a guest checked in on their departure day.
​

🧩 Fixed a Magic Link configuration issue that was causing unexpected error messages for guests in certain scenarios.
​

🏛️ Added support for State Writeback via OXI, broadening compatibility with Opera property management systems.
​

📞 Phone numbers are now automatically sanitised before writeback, preventing formatting-related rejection errors.

📝 New: Offer Notes field for Activities. Add guest-facing notes that appear prominently at the top of relevant PDF reports — ideal for communicating need-to-know information. Previous notes have been moved to a separate Internal Notes field to keep things clearly separated.
​

📦 Offer Notes now appear in the Daily Booking Report whenever they have been added to an Activity.
​

🧠 The guest selection screen now orders room numbers more intuitively, making it easier to find the right guest quickly.

📍 Location is now a required field when creating Tasks, ensuring teams always have the context they need to act quickly.
​

📄 Completed Tasks can now optionally be included in PDF reports — useful for teams who want a full record of activity alongside their bookings.
​

🧼 If a Task assignee's account is removed from the system, the task is now safely unassigned rather than causing a screen error — keeping your workflow uninterrupted.
​

⏱️ Improved handling of completed and accepted timestamps on Tasks, including accurate recording when a task has been updated after it was marked complete.

📊 The Bookings With Attributes report has been fixed and improved — it now includes a summary row for quick at-a-glance totals.
​

📊 The Daily Booking Report now supports an optional Summary Row and Mealplan Breakdown. Both options can be saved as Presets for quick reuse.
​

🙋 Guest Itinerary PDFs can now include a personalised greeting at the top — a thoughtful touch for guest-facing materials.
​

🔡 Font size has been increased in the Guest Itinerary PDF for improved readability — a frequently requested improvement.
​

🈚 Improved support for bold and italic Chinese fonts in PDF reports.

🔍 Search functionality has been added to long dropdown lists (such as the country selector during check-in), making the experience faster and less error-prone for guests.
​

🚫 Fixed edge cases where the "Request to Book" button was appearing unexpectedly.

🔔 Resolved issues with push and in-app notifications for more reliable guest communications.
​

⚡ Significant speed improvements across key operations, with additional stability fixes throughout.
​

🛎️ The Guest Itinerary now displays the activity's guest-facing description in booking notes, matching what is already shown in the PDF itinerary.
​

🕐 End time display has been removed from Activities to maintain consistency with the established presentation policy.
​

💬 WhatsApp links are now supported in sidebar and Explore Resort buttons.
​

📷 The Passport Scanner now has a stable version fallback, allowing seamless switching between versions to maintain availability during potential service disruptions.

🥇 Chat 2.0 has reached its gold master release — delivering significant speed improvements and a raft of stability fixes. It is now rolling out to all properties.

🐛 Resolved an issue in the Event setup screen where the "Allow guest bookings only after a specific time" option could become stuck and could not be deselected — it now toggles reliably in all cases.
​

🔢 The Bookings screen filters are now significantly more powerful — you can filter by multiple Departments, Activities, and Statuses simultaneously, rather than being limited to one selection at a time.
​

🔍 The live booking filter now searches across all guests on a booking, not just the lead guest — so no one is missed when searching a shared booking.

👶 New feature: Flag Guests Under Age. Activities can now define a minimum age threshold. Any guest below that age is automatically flagged with a visual indicator on the Booking screen and in the Participant List report, helping your team quickly identify and act on age-restricted bookings.

✅ Staff with cross-department responsibilities can now be assigned Tasks across all departments — removing a previous limitation for team members who work across multiple areas.

📧 Admin email invitations are fully restored and delivering correctly again.

🌐 iOS: guests no longer need to manually restart the app after switching languages; the interface updates immediately.
​

🌐 Android: the app now fully switches to the guest's selected language rather than defaulting to the device language. This is especially important for shared devices used across multilingual teams or guests.

🖥️ Multilanguage check-in steps are now fully supported, bringing the kiosk to complete feature parity with the mobile app.