As your team grows and changes it is likely that you will wish to add new team members to Eleanor, so they can start taking advantage of everything on offer, helping create new bookings, and looking after your guests.

To create a new user in Eleanor, you will need to navigate to the "Users" tab on the Eleanor Dashboard, once in the user's tab, you should be able to see current users, and existing users, as well as to be able to add a new user, by clicking on the blue + button in the top right of the screen.

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This will open a new screen where you will be prompted to enter the new user's details (and choose their Admin Role (see below).
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Once completed you will have the option of either sending the user a confirmation link - which will verify their details and allow them to create their own password.
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Or, generate a one-time, single-use password that the user will be able to use the first time they log in to Eleanor. On logging in for the first time, they will be prompted to choose a new password themselves.
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User Roles allow you to control how much access team members can have to different parts of the Eleanor system.

​Promoter/ Promoter Manager:

Promoters have very little access compared to other users but have booking capabilities. Promoter Managers have some additional access to users (other promoters).
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​Task Agent/Manager:
Task Agents & Managers have access to the "Task" tools within Eleanor - providing that your resort is utilizing this additional suite. Task Agents do not have access to the booking/report functions of Eleanor
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Booking Agent:

Booking Agents are likely to be dealing with guest requests on a daily basis, but not be responsible for monitoring or setting up activities. They can;

- Check calendar

- Make bookings

- Cancel bookings

- Check guest’s profile

Category Booking Agent:

Same as a Booking Agent, but limited to just their department.

Booking Manager:

A Booking Manager can do everything a Booking Agent can, but they also have access to the Reports tab, allowing them an overview of bookings.

Category Booking Manager:

Like a Booking Manager, but limited to just one department.

Category Admin:

In addition to the above, Category Admins also have;

- Access to create and manage Activities and Resources, needed to create new bookable events in Eleanor.
​N.B. Category admins are limited to only managing their department

Property Admin:

Property Admins have additional access and powers; however, these can only be set up by the Eleanor team, and need to be requested through the chat. they are able to access all areas of the system and work within all departments.