Eleanor's E-Shop allows you to showcase and sell products through the app to guests staying at the resort. Once selected, a notification is sent to the designated person, and the guest can either collect the item from the Shop or front Desk or have it delivered to their room.
As an order comes in and is processed, guests can track the status of the order, through the notifications they receive in the app.
Please note to manage orders from the shop you will need to be either an Order Handler, Product Admin or Manager.
To manage orders, navigate to the Live Order View screen. If you are on the dashboard for the shop, you can do this from the left-side menu.
The Live Order Screen shows all the current active orders in the system, with the most recent order shown at the top.
This screen shows the following information;
Order number
Guest Name
Guest Room Number
The time the order was placed
Time since the order was placed
Items requested
Delivery method preferred
Who ordered it (guest to staff)
Order Status
Charge Posted status
All Orders when they first come in will be set as "New Orders", if you are happy with the order (the items are available), then you can change the order to Accepted, by clicking on the Accepted button on the Status option;
This will let the guest know that the order is accepted.
If you wish to cancel the order (the items are unavailable or for any other reason), then you can change the order to Cancelled, by clicking on the Cancelled button on the Status option;
This will let the guest know that the order is cancelled.
The order status can be updated as the order progresses, with it being changed to either Delivering or Ready For Collection once the order is ready- depending on the requested delivery method of the guest.
After the item has been collected, the order can be completed. The Charge posted can also be updated to Yes once the bill has been sent to accounts for processing or the guest has paid if they are paying directly.
Once an order is completed it will no longer show on the active order page, but can still be viewed by switching to the completed order review at the top of the screen.
Congratulations - you now know how to manage orders that come through the E-shop.