Eleanor's Room Service Module allows guests to order room service directly through their app. Although accessed through Eleanor - users will need their own, separate log-in to work on and manage the platform.
To manage or add new users for the Room Service module you will need to have the Manager user level.
In the Room Service module, there are 4 different user roles;
Order Taker | Has the ability to view Live View Orders and place room service orders for in-house guests. Manages orders by assigning statuses, and posting charges. |
Order Handler | Manages orders by assigning statuses, and posting charges. [But can't place new orders] |
Product Admin | Responsible for creating products, add-ons, product categories, and basic categorization of products. In addition, can do everything an Order Taker can. |
Manager | Role has the same capabilities as Order Taker, Order Handler and Product Admin, but can also create new users and manage existing users. |
To add a new User, from the Room Service Dashboard, select Add New User on the left menu;
You will then have the option to create a new user - by entering the details requested on the screen.
There is a reminder of the different user roles at the bottom of this screen, so you can ensure you have chosen the right one;
Once created, the new user will be able to log-in to the room Service Module using the details you created.
Please note that they will need to log-in into the Room Service module each time they start a new session in Eleanor.