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My Electrocard or key fob hasn't arrived yet

Our Electrocards (RFID) or key fobs normally arrive within 15 working days, though sometimes they can take the scenic route and be a little slower.

Once you place an order, you'll see its status as 'Preparing' in your Electroverse app (or web browser). When your card or key fob arrives, you’ll need to activate it in your app, under the Profile section.

We know how eager you are to get started, so why not try out our in-app charging while you wait?

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