Skip to main content
All CollectionsTroubleshooting and FAQsCommon Issues
How to Troubleshoot MailChimp Connection Issues
How to Troubleshoot MailChimp Connection Issues

Learn how to identify common problems, check API keys, verify account settings, to ensure proper configuration of your MailChimp integration

Updated over 4 months ago

MailChimp is a powerful tool for managing your email marketing campaigns, but sometimes, connection issues can disrupt its seamless integration with your website. Troubleshooting these issues is essential for maintaining effective communication with your audience.

In this article, we will guide you through the process of troubleshooting MailChimp connection issues.

Cache Issues

The problem is often caused by caching services running on the server or third-party caching plugins.

  1. Ensure that the cache from any third-party cache plugin is cleared

  2. Check with your hosting support to ensure the server's cache is cleared

  3. Open the Email Opt-in module settings by clicking on the Gear icon

  4. Go to the Content tab โ†’ Email Account and click on the Fetch Lists button

    Divi - Email Opt-in module - Fetch Lists
  5. If you're using the Bloom plugin, go to Bloom โ†’ Email Accounts and click the Refresh icon to re-fetch the lists.

    Bloom - Fetch Lists

Check the Custom Fields settings

  1. Login to your MailChimp Account

  2. Under the Audience option, click on the All Contact option

  3. Click on the Settings option and choose Audience fields and *|MERGE|* tags option

    MailChimp Merge Fields

  4. If the Custom Field(s) is(are) set to be required, ensure those are set as required in the Email Opt-in module as well

Check if the API key is Active

  1. Login to your MailChimp Account

  2. Click on your user profile icon (top right corner)

  3. Click on the Account & billing option

  4. Click on the Extras tab and choose API Keys

    MailChimp API keys

  5. Ensure that the API key you are using is not disabled

    MailChimp API key status

Other Errors

If you still have issues,ย contact us for a more in-depth investigation.ย 

Did this answer your question?