FAQ's and Troubleshooting

A curated list of the most commonly asked questions from Elegant Themes customers.

Mitch avatar Vlad avatar Faycal avatar +9
135 articles in this collection
Written by Mitch, Vlad, Faycal and 9 others

How do I get Divi 4.0?

You get Divi 4.0 for free. All you need to do is update as long as you have an active account.
Mitch avatar
Written by Mitch
Updated over a week ago

Blog Module equal height grid "boxes" with JavaScript

Create equal blog grid articles "boxes" with a JavaScript code snippet
Goran Cajic avatar
Written by Goran Cajic
Updated over a week ago

How To Show/Hide Menu Items On Desktop Or Mobile Devices

Use different menu items for different device sizes.
Faycal avatar
Written by Faycal
Updated over a week ago

How to enable Products and other post types in Divi's Search Module

Andrei N avatar
Written by Andrei N
Updated over a week ago

How To Open The Social Links In A New Tab/Window

Have the social icons open in a new window for both Divi and Extra
Faycal avatar
Written by Faycal
Updated over a week ago

How To Enabled The Fixed Navigation Bar On Mobile Screens

Learn how to enable the fixed navigation bar on small screens so the navigation will be always visible when you scroll.
Karen avatar
Written by Karen
Updated over a week ago

How To Make The Mega-Menu titles clickable in Extra

How to make the title of posts clickable in the Extra theme mega menu
Faycal avatar
Written by Faycal
Updated over a week ago

How to get masonry layout for archive / category pages

Turn your category, tags, search and archive pages to a grid / masonry layout
Faycal avatar
Written by Faycal
Updated over a week ago

Warning: Error while sending QUERY packet

Andrei N avatar
Written by Andrei N
Updated over a week ago

Customizing The Subject Of The Contact Form Module

Learn how to modify the subject of the email that is sent from Divi Contact Form
Karen avatar
Written by Karen
Updated over a week ago

How to customize the WooCommerce product images

Change the shop page product images
Faycal avatar
Written by Faycal
Updated over a week ago

How to use the Contact Form "Message Pattern"

How to customize the message body layout with the message pattern option in the contact form module
Faycal avatar
Written by Faycal
Updated over a week ago

I Lost All My Divi Theme Options & Customizer Settings

Andrei N avatar
Written by Andrei N
Updated over a week ago

How To Disable AJAX In The Blog Module

Andrei N avatar
Written by Andrei N
Updated over a week ago

Wrong active menu items color on a one-page website

When using anchor links out of the box, WordPress will mark them as active links when browsing the page that contains those elements
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

Replace the default footer with a Divi Builder section from the Divi Library

Replace Divi Footer with a section from Divi Library
Marius avatar
Written by Marius
Updated over a week ago

I can't upload WOFF / EOT / SVG font files in Divi

Only TTF and OTF are supported.
Marius avatar
Written by Marius
Updated over a week ago

Sorry, this file type is not permitted for security reasons.

Can't upload font
Marius avatar
Written by Marius
Updated over a week ago

Moving Contact Form Module To Child Theme

You'll learn how to move the default Divi Contact Form Module to your child theme to customize it later
Karen avatar
Written by Karen
Updated over a week ago

Applying CSS changes For A Specific Screen Resolution

How to apply CSS changes to a specific screen resolution using CSS Media Queries
Karen avatar
Written by Karen
Updated over a week ago

How to take a backup of your website

Back your site up with Updraft Plus
Faycal avatar
Written by Faycal
Updated over a week ago

How To Delete All Accounts From Bloom Or Divi Email Module

Clear all of your accounts info (not including stats)
Faycal avatar
Written by Faycal
Updated over a week ago

Adding Divi Icons Anywhere You Want

Learn how to add Divi icons anywhere you want
Karen avatar
Written by Karen
Updated over a week ago

How to use the Divi Dot Navigation

Andrei N avatar
Written by Andrei N
Updated over a week ago

My slider module isn't responsive

Sometimes the Slider module will require some adjustments in order to be 100% responsive.
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

Where do I find what Divi version I have?

Divi theme version
Marius avatar
Written by Marius
Updated over a week ago

Email isn't included in the Contact form message

Cristi avatar
Written by Cristi
Updated over a week ago

Recreating Elegant Themes "Hover" example

Create an awesome hover effect using the Blurb Module
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

How to create a one page website with Divi

Andrei N avatar
Written by Andrei N
Updated over a week ago

How To Fix Slow Loading Websites

How to investigate why your website is loading slowly
Faycal avatar
Written by Faycal
Updated over a week ago

Google Maps JavaScript API error: RefererNotAllowedMapError

Andrei N avatar
Written by Andrei N
Updated over a week ago

Integration Tab in Theme Options

Karen avatar
Written by Karen
Updated over a week ago

How To Reduce Spacing In Divi

Reduce space
Marius avatar
Written by Marius
Updated over a week ago

Opening Divi Modules In A Lightbox

Karen avatar
Written by Karen
Updated over a week ago

Google Map Won't Load

Map module is not working
Andrei N avatar
Written by Andrei N
Updated over a week ago

How to adjust padding across all modules

Adjust the padding of all modules in the same page
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

How to Add Font-Awesome Social Icons to Divi’s Primary Menu

Enhance the Divi Navigation menu with Font Awesome Social Icons
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

Scroll to and Open a Toggle with an Anchor Link in Divi

Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

How to create a staging site

Staging websites are used to have an exact clone of a live website, where you can test new things like plugins, updates, etc
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

How to create and use the "Ken Burns Effect" in Divi

Ken Burns effect
Marius avatar
Written by Marius
Updated over a week ago

Correct Translation Errors

Change your theme strings and words easily without using a child theme
Faycal avatar
Written by Faycal
Updated over a week ago

The Custom CSS Option

Where to add custom CSS changes in the Divi theme
Karen avatar
Written by Karen
Updated over a week ago

How to fix the "Your Elegant Themes subscription has expired" error

A few suggestions which you can use to remove the "Your Elegant Themes subscription has expired" message/notification
Faycal avatar
Written by Faycal
Updated over a week ago

How to change a global section / row / module to non-global

To make a row, module or section non global on a specific page, please follow the steps below
Abhi avatar
Written by Abhi
Updated over a week ago

How To Add Zoom-In Hover Effect To The Images In Divi Modules

Karen avatar
Written by Karen
Updated over a week ago

How to change your website language for RTL support

Having Divi in RTL
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

How to Vertically Align Content in Divi

Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

How to Build Extra Theme Homepage

Looking to set up your Extra theme install to look like the demo page of Extra theme? Here is the tutorial
Abhi avatar
Written by Abhi
Updated over a week ago

Third Party Plugin Conflict Troubleshooting

If your website issue gets fixed after deactivating all plugins, follow this guide to further troubleshoot.
Abhi avatar
Written by Abhi
Updated over a week ago

My text is wrapping / not looking good on Mobile

Prevent text from wrapping on mobile
Marius avatar
Written by Marius
Updated over a week ago

This file should not be imported in this context

While importing exported layout it shows file should not be imported in this context error
Abhi avatar
Written by Abhi
Updated over a week ago

How do I use the Divi Backend Builder?

Mitch avatar
Written by Mitch
Updated over a week ago

My Divi Builder has disappeared?

Mitch avatar
Written by Mitch
Updated over a week ago

I cannot see the Divi Builder?

Mitch avatar
Written by Mitch
Updated over a week ago

Gutenberg and the New Divi Builder Experience

Mitch avatar
Written by Mitch
Updated over a week ago

WordPress 5.0 and using the Divi Backend Builder

How to use the Divi Backend Builder with WordPress 5.0.
Vlad avatar
Written by Vlad
Updated over a week ago

Error When Updating, Can't Update

The most common problems that prevent our products from updating.
Cristi avatar
Written by Cristi
Updated over a week ago

Premade Layout Packs Won't Load

Premade layouts could be larger than your PHP upload maximum size limit on your website.
Andrei N avatar
Written by Andrei N
Updated over a week ago

Visual Builder Doesn't Load

Vlad avatar
Written by Vlad
Updated over a week ago

Website Looks Different in Builder

After making changes in the Visual Builder my website looks different when exiting the Visual Builder.
Abhi avatar
Written by Abhi
Updated over a week ago

How to translate the Divi Theme

Divi is translated into 32 languages
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

Gallery Images Are Being Cropped

Gallery Images Are Being Cropped
Marius avatar
Written by Marius
Updated over a week ago

How to add CTA button to the header

You can add a button to the navigation or header with Custom CSS.
Karen avatar
Written by Karen
Updated over a week ago

Custom Fonts Aren't Working

Uploaded custom font file not working
Mayur avatar
Written by Mayur
Updated over a week ago

How to change your logo when you scroll

Changing the logo when you scroll can be done with Custom CSS.
Karen avatar
Written by Karen
Updated over a week ago

Can't save Divi Builder content with WordFence plugin enabled.

Wordfence does not allow to save changes
Abhi avatar
Written by Abhi
Updated over a week ago

Divi Header Jumping / Moving On Page Load

How to stop the header from jumping.
Andrei N avatar
Written by Andrei N
Updated over a week ago

My Page Content Got Deleted By Mistake

How can I recover my content if I lost it?
Marius avatar
Written by Marius
Updated over a week ago

Can I use the same API key for more than one website?

Nicole avatar
Written by Nicole
Updated over a week ago

Custom Header And Footer

Andrei N avatar
Written by Andrei N
Updated over a week ago

Setting up your Primary Menu

How to add page links to your menu
Nicole avatar
Written by Nicole
Updated over a week ago

Video Background is not working

Fix background video not loading
Mayur avatar
Written by Mayur
Updated over a week ago

What's the difference between Divi and the Divi Builder?

Do I need to install the Divi Builder plugin if I'm using the Divi theme?
Nicole avatar
Written by Nicole
Updated over a week ago

How can I see which version I'm using?

How to check your theme version
Nicole avatar
Written by Nicole
Updated over a week ago

I can't download a zip file

The zip file is downloading as a folder
Nicole avatar
Written by Nicole
Updated over a week ago

Google Crawl error "et_core_page_resource="

Faycal avatar
Written by Faycal
Updated over a week ago

MailChimp Troubleshooting

Common ways of troubleshooting MailChimp e-mail opt-in problems.
Cristi avatar
Written by Cristi
Updated over a week ago

I don't get update notifications

Cristi avatar
Written by Cristi
Updated over a week ago

Change Blog Module Columns number

Show 2, 4, 5 posts in a row with the blog module instead of the default 3.
Faycal avatar
Written by Faycal
Updated over a week ago

Troubleshooting Plugin Conflicts

How to check for plugin conflicts and best practices on preventing them.
Marius avatar
Written by Marius
Updated over a week ago

Equalize Pricing Tables Height

How to make the pricing table height the same.
Faycal avatar
Written by Faycal
Updated over a week ago

Text Formatting Changes When I Save

Text formatting disappears when the page is saved.
Andrei N avatar
Written by Andrei N
Updated over a week ago

How to Move Your WordPress Website to a New Host With No Downtime

How to migrate your website with no downtime.
Faycal avatar
Written by Faycal
Updated over a week ago

How To Add Additional CSS Classes To Divi Modules

Adding CSS Classes to Divi modules can be done in the Advanced Module Settings.
Karen avatar
Written by Karen
Updated over a week ago

Optimizing The Divi Layouts For Certain Mobile Devices

Advanced tutorial on using CSS classes and Media Queries to adjust layouts for mobile devices.
Karen avatar
Written by Karen
Updated over a week ago

Pclzip_err_bad_format Error When Uploading Theme

Showing Pclzip_err_bad_format Error When Uploading themes/plugin
Abhi avatar
Written by Abhi
Updated over a week ago

Website Looks Different After Updating Divi

Website Looks Different After Updating Divi
Marius avatar
Written by Marius
Updated over a week ago

How To Add A Dropdown Menu

Add a menu item to drop down menu
Mayur avatar
Written by Mayur
Updated over a week ago

How to Display a Different Logo on Mobile

Use a different logo on mobile in Divi header
Mayur avatar
Written by Mayur
Updated over a week ago

How to change the footer links in Extra

Change copyright text in Extra theme
Abhi avatar
Written by Abhi
Updated over a week ago

How to fix the HTTP image upload error

Unable to upload an image due to HTTP error.
Abhi avatar
Written by Abhi
Updated over a week ago

How to select a page as your homepage

Setting up your default homepage can be done in your WordPress Dashboard.
Faycal avatar
Written by Faycal
Updated over a week ago

How to Disable Top Tier Dropdown Menu Links

Disabling the link on top/parent menu item in case of dropdown menus
Abhi avatar
Written by Abhi
Updated over a week ago

How to change your maximum upload file size

Increasing the upload file size limit on your website
Abhi avatar
Written by Abhi
Updated over a week ago

Divi Builder Module Visibility Option

Karen avatar
Written by Karen
Updated over a week ago

How To Add A Favicon To Your Website

Upload Favicon to your site
Abhi avatar
Written by Abhi
Updated over a week ago

White Screen Of Death. My Website Crashed

Website is showing just white screen after a theme, plugin or WordPress update
Abhi avatar
Written by Abhi
Updated over a week ago

Different Layout For Small Screens

Karen avatar
Written by Karen
Updated over a week ago

Website Doesn't Look Good On Mobile

My website looks different on mobile devices.
Karen avatar
Written by Karen
Updated over a week ago

Optimizing Background Images For Small Screens

Karen avatar
Written by Karen
Updated over a week ago

How to Create a Full Screen Slider with Divi

Mitch avatar
Written by Mitch
Updated over a week ago

How To Import Posts & Pages From One WordPress Website To Another

Mitch avatar
Written by Mitch
Updated over a week ago

What is the ideal image size for Divi Websites?

The Ultimate Guide to Using Images within Divi.
Mitch avatar
Written by Mitch
Updated over a week ago

How To Add More Social Icons To Divi Header And Footer

How to add more social media icons to Divi
Faycal avatar
Written by Faycal
Updated over a week ago

Website is Stuck in Maintenance Mode

While updating theme/plugins/WordPress, update does not complete and the website shows briefly unavailable for website maintenance.
Abhi avatar
Written by Abhi
Updated over a week ago

My Icons Are Broken

Numbers are displayed instead of icons
Andrei N avatar
Written by Andrei N
Updated over a week ago

How To Fix “Error Establishing A Database Connection” In WordPress

Mitch avatar
Written by Mitch
Updated over a week ago

Images Have Disappeared

Images having disappeared are most likely caused by a Javascript conflict.
Marius avatar
Written by Marius
Updated over a week ago

Builder Error - Could Not Be Displayed

Could Not Be Displayed error appear in the Visual Builder
Andrei N avatar
Written by Andrei N
Updated over a week ago

Blog Featured Images Are Being Cropped

Featured images are being cropped
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

How do I change the footer credits in Divi?

Change the default footer credits in few easy steps
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

My Custom CSS Isn't Working

Custom CSS doesn't get applied
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

Comments not appearing on posts

Mitch avatar
Written by Mitch
Updated over a week ago

Comments not appearing on pages

Mitch avatar
Written by Mitch
Updated over a week ago

How to add "Add to Cart" button in Divi shop pages

You can easily add the "Add to Cart" button in your Divi shop pages.
Faycal avatar
Written by Faycal
Updated over a week ago

How to add a site description under your logo

Faycal avatar
Written by Faycal
Updated over a week ago

My Changes Don't Save In The Builder

There are few common reasons why changes do not appear on the front end.
Andrei N avatar
Written by Andrei N
Updated over a week ago

How To Enable Pinch To Zoom On Mobile

By default the pinch to zoom on mobile phones is disabled in WordPress.
Marius avatar
Written by Marius
Updated over a week ago

The Divi Builder Disappeared

The Divi Builder is not visible or absent or not showing up in the WordPress Dashboard.
Marius avatar
Written by Marius
Updated over a week ago

Blog Page not changing when built with Divi Builder

Blog page does not reflect the changes or shows the Divi modules added on it.
Abhi avatar
Written by Abhi
Updated over a week ago

Rows Aren't Full Width

Any row inside a normal section can be set to full width.
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

Equalize Column Heights Isn't Working

Need all the columns from a row to have the same height regardless of the content from each column.
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

How To Make A Child Theme

A child theme is used when you plan to change or add new functionality to your theme.
Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

How to add more columns to Divi Builder

Get as much columns in Divi as you want, up to 6 by default and you can have more.
Faycal avatar
Written by Faycal
Updated over a week ago

How To Reinstall A Theme

Vlad avatar
Written by Vlad
Updated over a week ago

Add Google Analytics & Other Tracking Codes To Your Website

Vlad avatar
Written by Vlad
Updated over a week ago

Divi Builder Timeout Error

The Divi Builder TImeout Error occurs when the builder fails to load because of an unknown error.
Vlad avatar
Written by Vlad
Updated over a week ago

PHP Memory Limit Error

The PHP Memory Limit Error will output when a PHP script is trying to use more memory than the server allocates, usually by default.
Vlad avatar
Written by Vlad
Updated over a week ago

Oops it, looks like the Divi Builder failed to load

The Divi Builder not loading may be caused by a number of different things.
Mitch avatar
Written by Mitch
Updated over a week ago

Contact Form Doesn't Send Emails

Email deliverability problems can be caused by the server configuration or your email client spam filters.
Vlad avatar
Written by Vlad
Updated over a week ago

Mixed Content SSL Errors

These errors occur when resources are loaded from an unsecured HTTP connection on a SSL enabled website (HTTPS connection).
Vlad avatar
Written by Vlad
Updated over a week ago

500 Internal Server Error

The 500 Internal Server Error is a general server error that indicates something is wrong, but the server could not be more specific.
Vlad avatar
Written by Vlad
Updated over a week ago

How do I clear my browser cache?

Tutorials on how to clear your browser cache.
Mitch avatar
Written by Mitch
Updated over a week ago

How do I Activate the Divi Builder?

You can enable the Divi Builder in your pages and posts.
Mitch avatar
Written by Mitch
Updated over a week ago

Our Support System Explained

If you close the chat box, don't worry, you will receive our response via email automatically.
Mitch avatar
Written by Mitch
Updated over a week ago