Skylar Moon from Corporate Brands lists the main factors he has found that have reduced his appeals and overall reconciliation process through Elevate. The videos below will cover several main topics:
Intro to Common Issues with Appeals
Linkage Report
Upgrade Process
Ports Not Completing
There is a lot of information in the above videos, but all of this can make a significant difference for your business and tremendously reduce the number of appeals you are dealing with. Let's review the big points Skylar shared regarding the most common issues with appeals below.
Linkage of family plans not happening - Skylar Moon from Corporate Brands shows us how he created a report to verify that secondary lines were linked successfully.
Upgrade process being restarted through Elevate - Skylar Moon from Corporate Brands talks about the importance of staying within Elevate to process a transaction from beginning to end and what issue/issues can arise when done differently.
Ports Not Completing - Skylar Moon from Corporate Brands reiterates the importance and impact it can make on ports completing when reps follow through with the process and place a test call.