Reconciling Sales - Report/Appeal Process

Skylar Moon from Corporate Brands runs through the process of pulling a reconciliation report and where to cross reference any discrepancies to find the root of the problem 

Important things to remember when pulling a report:  

Now, here is Skylar walking through the process of an appeal once the initial report is generated and research has taken place.
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Skylar mentions a couple important aspects of opening an appeal when needed: 

- ePAY immediately starts doing its own research on the back end once an appeal is submitted

-Appeal can be escalated via the Escalation Form from your DDP once an Appeal ID is generated