A complete toolkit of BYOD support documents and videos to help you become a BYOD execution expert!
Activation Checklist
Sales Pitch Guidance
Unlock Support
IMEI/SIM Hack Videos
BYOD Android APN Settings
BYOD iPhone Carrier Bundle
Sprint/ASW Port Issues & Actions
Detailed 1 Pager with step by step guidance that needs to be followed while processing a BYOD activation.
Key Takeaways:
This is a key document that can be referenced during every BYOD transaction to ensure it is being processed correctly and in the right order.
A best practice is to print and have access to this at the point of sale; there is a section that allows the rep to “checkmark” as they process a BYOD transaction.
Resource that will help drive BYOD activations by using the suggested questions and statements to guide the conversation.
Key Takeaways:
Be consistent and there is a way to have a BYOD discussion with any customer type.
Focus on: Initial Questions, BYOD Option and Closing the Sale
Reference document with contact phone numbers and links to assist with a device that is not unlocked.
Key Takeaway:
Trying to activate a locked device will result in an error, so it is best to ensure it is unlocked prior to activation to provide the best customer experience.
A small IMEI hack that will help a rep quickly check BYOD compatibility.
Key Video Takeaways:
On Android or iPhone Dial: *#06# - Receive a series of barcodes: IMEI, SN, MEID (which allows you to scan/check BYOD compatibility faster)
A small SIM hack that will help a rep quickly check BYOD compatibility.
Key Video Takeaways:
First Use Compatibility Tool
Then: While device is off insert an inactive TN (Orange) SIM, Power Device back on. If no error message is received and “Boost” is on the top of the screen then you may proceed with activation. If you receive an error message then the device is still locked by previous carrier. Rep must contact previous carrier to unlock the device.
Use Compatibility Tool to check Firmware
Additional Video Resources (called out in video):
Boost Your Own Device (BYOD) Android: https://youtu.be/8XU0iv5pMIY
Boost Your Own Device (BYOD) iPhone: https://youtu.be/EmjGiOR1IjU
BYOD Android APN Settings:
BYOD iPhone Carrier Bundle:
Sprint/ASW Port Issues & Actions
Key Video Takeaways:
Actions to take when a port or activation failure takes place from Sprint or Assurance Wireless.
Also outlines ‘Who to Call’ for assistance.