Become a Network expert as we begin to execute on our ambitious CDMA Migration goals. Learn how to best utilize the coverage map, best position a customer onto our Boost Expanded Network and become a Device Doctor, well, Doctor!
Quick video on how to effectively check the coverage map on BoostMobile.com.
Key Video Takeaways:
The more info the better (example: exact address)
Zoom in to give you a better look at the area and details
Use additional drop-downs for expanded coverage info
BEDN vs Nationwide Network - quick video that reiterates the importance of the Boost Expanded Data Network and what steps should be taken to ensure a great customer experience.
Detailed document (highlighted in above video) that reiterates the importance of the Boost Expanded Data Network and what steps should be taken to ensure a great customer experience.
Key Takeaways:
Always check and verify coverage for all BEDN transactions; use an exact location and zoom in.
Best Practice steps to take when processing a BEDN transaction to ensure coverage and also what to do if customer has concerns.
Promoting the BEDN is in the best interest for the customer since this is the investment Boost and Dish ill continue to make. Properly reporting coverage issues will continue to improve the network.
Resource describing the Device Doctor Tool and how it will help identify the reason why an activated device may not be working properly.
Key Takeaways:
Diagnostic tool should be used when a newly activated device is not working properly. It will help identify the problem and provide possible solutions before suggesting alternative options.