Protect the base!
This video goes over different scenarios of upgrading the Network or Device from SN to TN and begins with the big focus on SDDN (SIM Swaps). It also includes the icons that will populate in the portal and how this action may or may not effect upgrade eligibility and/or MRC being charged.
Key Video Takeaways:
New icons and messaging in the Portal help guide you through the process
Customers on TN Capable devices will only need a SIM Swap via the Network Upgrade flow
Customers on SN Capable devices will need to swap their device via the Device Swap flow (this will reset upgrade eligibility)
A stop sign within the icons will require a price plan change and MRC Payment as well
Customers with non-automapped Family Plans require a call to Care FIRST to change their entire family plan to a compatible plan
Leave-behind guide on Network Upgrade scenarios including SSDN SIM Swaps.
English (click image for full PDF):
Spanish (click image for full PDF):
SSDN SIM Swap Flyer (customer-facing):
English (click image for PDF):
Spanish (click image for PDF):
