Disclaimer: The Emergency Broadband Benefit Program (EBBP) is now the Affordable Connectivity Program (ACP). Any processes that remained the same might still reflect EBBP.
Affordable Connectivity Program (ACP) - Overview
Quick overview on the Affordable Connectivity Program; explaining what it is, training expectations and a few major callouts.
Key Video Takeaways:
WHAT: Federal Government funded program that assists qualifying households with a $30 credit towards internet services for the duration of the program.
TRAINING EXPECTATIONS: Boost Mobile will provide supplemental training, while emerios (3rd party) provides the primary resources.
Mandatory training requirements are necessary for anyone who will discuss/sell/offer ACP.
MAJOR CALLOUTS: No Bolt-Ons, No Set-Up Fee (except Smartphone), Single-Line accounts, and impacts BoostUP! To an extent.
Affordable Connectivity Program (ACP) - Registering for a RAD ID
Quick video describing a RAD ID; it goes over WHAT it is and WHY you need it followed by the HOW-TO process to register for one.
Key Video Takeaways:
RAD ID – A unique number that connects your identity to the transactions you complete in NLAD and the National Verifier, also allows you to support Lifeline and ACP products.
Affordable Connectivity Program (ACP) - Vault Invitations
Short video showing the step-by-step process for Team Managers on How-To send an invitation from their Vault. It also shows how to resend an invite that the recipient didn't receive or is unable to find.
Key Video Takeaways:
Only Team Managers have access
Recipient needs to check SPAM folder and move into INBOX for links to become enabled.