Video showing how to maximize your downtime in the store by using Smile & Dial. It discusses how to use filters, utilizing customer attributes and detailed call scripts, plus dispositioning your call and setting up appointments with your customers.
Key Video Takeaways:
The filters in Smile & Dial will help you zone in and maximize your goals.
Utilizing customer attributes and detailed call scripts will ensure a successful call.
It is important to disposition your call and to set up an appointment with your customers.
Detailed overview on Smile & Dial and what it encompasses. It begins with the WHAT, followed by the benefits and then breaks up into sections such as the ‘Call Buckets,’ the call itself, appointments and much more.
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High level overview of Smile & Dial and what it includes. It details the benefits followed by how it works.
Key Document Takeaways:
What’s In It For Me?
How Does it Work?
Using the Call Script
Dispositioning the Call and Do Not Contact (DNC)
What Caller ID does the Customer See?
Resources
Outline of some best practices that will assist with Smile & Dial to ensure proper use and successful calls.
Key Document Takeaways:
When to Use
Prepare for the Call
Make a Plan