Quest QR Codes for Downloading
Here are the QR codes you can scan on your device to download for iOS or Android.
Link to iOS Download: Click Here
Link to Android Download: Click Here
Check out our QUEST Training Video
Janelle from our training team will cover how to use the QUEST application and run an ACP application for a customer.
Key Video Takeaways:
Enter the customer's required information precisely as it would appear on official documents, with no nicknames or PO boxes.
Make sure pictures of the Sales REP are clear and show their face.
Work with the customer to ensure we get their acknowledgment of the application and a clear photo of the customer.
Check out our QUEST Training Video
Benny will cover how to process a QUEST application for a customer who does not have an SSN.
Key Video Takeaways:
When taking a picture of the ID, please make sure they have a solid white or black background
Ensure the image of the front and back of the ID are clear.
Do not manually alter any of the information that is automatically entered into the application. Only then will the no SSN option become available.