Auto Top-Up or Compensation Questions:
What’s the correct process to enroll customers into ATU? Do we sign them up via EPay or inside of Guided Sales Flow?
Utilize the Dish Sales Portal to add ATU. We are working on development to include inside the Sales Flow in the future.
The biggest MRC drop is from month one to month two. Does Boost have any plans for customer incentives to sign up for auto-pay?
The customer will no longer have to pay the $4 service fee.
Additional benefits are to be announced soon!
Is there a new way to incentivize the reps directly with KPI for AutoPay?
We are working towards integration within the Guided Sales Flow which will capture rep-level transaction detail for ATU. The target date for this enhancement is the end of August.
Suppose we have two existing customers who are not on auto-pay. We add a line, and we put the customer on Autopay. Will we get a commission on only the line we add or two existing lines?
If the ATU signup is completed on the primary line, the door will receive the 5% ATUMI on all lines.
If a customer comes to my store for payment, I set them up on auto-pay. Will I get the commission or the store that activated the activation?
The door which signs the customer up for ATU will receive the 5% ATU MI
All other commissions will remain with the activating/upgrading retailer
Will May (monthly residual) be paid out in July, including Month 1?
The Monthly Incentive (MI) paid in July will be based on May subscribers, including Month 1
System/Boost Questions:
Is Boost looking into anything with Merchant Services that could help us get a better rate?
We are always looking for opportunities to help our retailers operationally. Merchant Services are included in those topics. At this time, we don’t have anything more to share.
When will Elevate be updated to address the new comp plan in the performance payout?
We’re working with B2B and ePay to create enhanced reporting to support our latest compensation update. We are anticipating this available early August.
Customer care is closing out customer accounts when it is not being requested - Do we know why this is happening or how to escalate it?
We have identified the problem and it's being worked. A fix will go into effect in July with a new flow for cancellations.
When will we be able to restart plans for customers in need of additional data?
Plan restart functionality is on the roadmap to be added to GSF/DSP. More details to come when we have an ETA.
When will the front lines get visibility to the amount of data a customer has used?
This request has been approved and is currently on the list for IT development items. There is no ETA now. However, this information is available from the customer’s MyBoostOne account.
Will Boost have monthly bill statements anytime soon? Customers would like to print out and use it to help with other programs.
This is a great suggestion. We will escalate this to the right teams to see if we can do this.
Customers no longer get text messages reminding them that the bill is due.
This issue has been resolved. Customers now receive the below message via SMS and Email both five & one day prior to MRC due date.
SMS Copy: BOOST: Your next month of service starts <MM/DD/YY>. Pay $<XX.XX> before <MM/DD/YY> or set up AutoPay to avoid service interruption. Disregard if already paid. Use BoostOne https://boostone.page.link/YcRq or dial 233.
Will Retailers be compensated once we graduate Boost customers over to Boost Infinite?
More details to be announced soon
When will we hear more details about the Boost Infinite Launch?
More details to be announced soon