How ID scanning works
You have 3 steps you must complete in order to successfully scan your ID.
Take a picture of the front of your ID, ensuring it is completely visible.
Take a selfie holding your ID next to your face. Both the ID and your face must be visible.
Scan the barcode of your ID. This step is automatic and does not have a capture button. The scanner will automatically take the picture once the barcode is eligible enough to read.
Helpful tips
💡Having trouble scanning your barcode? You may try going to a darker room and using the 🔦flash feature (flashlight button at the bottom).
Check your camera lens
Make sure your phone's camera lens is not dirty, broken, or blocked.
Check for wear & tear
Make sure your barcode is not worn away or otherwise obstructed/damaged.
Scan the correct barcode
Make sure you are scanning the large, main barcode across the top of the back of your ID, covering any other smaller ones.
Try another angle
Hold your phone at different angles and distances from the barcode, like rotating your ID 90º, tilting your phone back and forth slowly, or moving the camera further away or closer.
Why we scan IDs
Enhanced Security: When you scan your ID, it both helps us confirm your identity and let's us know an actual human is creating an account. This keeps everything secure.
Fraud Prevention: Scanning your ID also helps us stop fraud in its tracks by confirming it's really you. It's one of the many ways we keep you and your account safe from things like identity theft.
Still having trouble? 💔
If you've tried the tips above but still can't get your ID to scan, our support team is happy to help you however we can!