How does the video upload work?
When you record the video of the gymnast’s routine directly through Elevien or by uploading it from your phone gallery, it automatically gets uploaded in Elevien in the background.
This means that you don’t need to wait for the video to finish uploading if you need to start recording a new video. Just continue recording other routines while the upload of the previous videos is happening in the background.
What if something goes wrong during the upload?
First, check your internet connection. Make sure your device is connected to a network and that the connection is strong. If you are using Wi-Fi, try moving closer to the router or resetting it.
If your internet connection seems fine, the issue may be with your device. Try restarting your device and see if that resolves the issue. If not, try clearing your browser's cache and cookies. This can often fix any issues with loading pages or accessing certain features
Switch to mobile data from Wi-Fi if possible. A stable internet connection is key.
Log out and log back in, then check if the video upload resumes.
If you want to be extra cautious, you can always have someone else record on their phone for backup and afterward upload it to Elevien the same way as described above in case your recording or upload fails.
What if my video didn't upload?
If your video didn’t upload in Elevien, don’t worry—it’s not lost! When an upload fails, the video is automatically saved to your phone’s gallery.
However, it might not appear as the most recent file; instead, it could be sorted based on the time it was recorded. Check your gallery carefully, looking at older timestamps if needed. Once you find the video, you can manually upload it again from your phone’s gallery in the Elevien app.
Important note: Before recording a video make sure you granted the Elevien app a permission to access your phone gallery, otherwise videos cannot be saved there and will be lost if upload fails.