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General
Find the answers here to all of your James & Ella general questions
Is the packaging recyclable?
How do I measure my dog's food?
How do I update my address on my account?
Do you have sample packs?
How much should I feed my dog?
Are your products hypoallergenic and what does hypoallergenic mean?
How do I update my payment details?
How does the storage bag keep the food fresh?
How much food does the measuring mug hold?
Is the measuring mug dishwasher safe?
Is the storage bag appropriate for Cold-pressed, Freeze-dried and Kibble + Raw?
My storage bag broke! Can I get a new one?
What flavours are available?
What is the size and texture of the food like?
Where are your products made?
Where do you source your ingredients from?
Why is my dog drinking more water?
Can I purchase more than one trial order?
Do you offer one-time purchases?