Your Customer Support Contact Information is your Internal Contact details, which can be enabled and visible to the Customers and Recipients of your Tasks.
To add your Customer Support Contact Information, navigate to Configuration ⇒ Customer-facing Information.
You can add the following information, visible on the Task Tracking Link and Email Notifications:
Company Name - This setting defines the company name shown to your customers. The name will appear in customer email notifications and on the customer tracking page.
Company Phone Number - This setting defines the company phone number shown to your customers. The number will appear in customer email notifications and on the customer tracking page.
Email - This setting defines the company email address shown to your customers. The email address will appear in customer email notifications and on the customer tracking page.
Customer support URL- This setting defines the website URL shown to your customers. The URL will appear in customer email notifications and on the customer tracking page. The URL must begin with http:// or https://.
Click on Save once all the relevant information has been added.
This information will be shown only to your customers. The dispatcher/ support contact information for your Drivers/Agents can be configured as well.