1. How long does approval take?
The majority of applications are reviewed and approved within one to two business days. More complex applications, or those requiring additional documentation, may take slightly longer. Our team will keep you informed throughout.
2. Is there a contract?
eMenu offers flexible agreements designed to suit different business needs. Our standard terms are clearly presented during the application process with no hidden clauses. Speak to our team if you'd like to discuss a bespoke arrangement.
3. How quickly can installation happen?
Once your application is approved, hardware is typically dispatched within 24 hours. Our technical team will coordinate installation and configuration to suit your schedule, including support on your first trading day if required.
4. Can I keep my existing EPOS?
In many cases, yes. eMenu integrates with a wide range of existing EPOS and PMS systems. During onboarding, we'll assess your current setup and advise on the best integration pathway to minimise disruption.
5. Do I need to pay anything upfront?
No. Hardware, including card terminals and EPOS equipment, is provided free of charge on approved applications. There are no setup fees or upfront costs—simply low, transparent processing rates from day one.
6. What processing rates can I expect?
eMenu offers highly competitive, tailored rates based on your business type, monthly volume and card mix. Our onboarding team will provide a detailed fee schedule during the review process, with no obligation. This normally ranges from 0.3%.