Experience templates are pre-packaged two-way campaigns. They provide everything you need to get started from the settings (who the Experience will target), to the conversation itself (sample conversation starters).
Once you’re on the Experiences tab, click the “New Experience” button to view our template library. You can modify any of our Experiences templates to fit your needs. To see a comprehensive list of all the templates we offer, check out the tables below.
Templates for Signed Up Trigger
Follow up with customers who have subscribed to receive SMS through mobile/desktop popups, web-links, Instagram swipe-ups, or other areas where you shared your signup links.
New Subscriber - Discount Offer
Welcome new subscribers to your list and offer a discount and follow-up message.
Product Recommendation - Simple
Drive conversions by guiding newly signed up customers through your product options and/or categories of products.
Product Recommendation - High Touch
Guide newly signed up customers through your product options and/or categories of products. Proactively following up to their specific questions.
Sign up customers for contests.
Engage with your new customer through help articles and product guides.
Product Help Link
Sign up customers and point them towards your fit/sizing/color matching app or website.
Help your customer pick the perfect size or fit for them.
Affiliate Program Signup
Provide information for customers or influencers looking to get involved in your affiliate programs. Ask for verification and additional information.
Templates for Abandoned Checkout Trigger
Follow up with customers who have abandoned their checkout and re-engage with them.
Abandoned Checkout - Follow-up
Nudge customers who abandoned their checkout.
Abandoned Checkout - Reason Gathering
Find out why a customer abandoned their checkout.
Abandoned Checkout - Discount Offer
Offer a discount to customers who abandoned their checkout.
Abandoned Checkout - Increasing Discount Offer
Offer a growing discount over time for customers who abandoned their checkout.
Abandoned Checkout - Payment Options
Inform customers who abandoned their checkout about your great payment options (Apple Pay, AfterPay, Paypal).
Templates for Ordered Trigger
Follow up with customers who have placed an order with you and encourage them to take action.
Discount on Next Order
Send a discount code to customers who ordered to drive repeat purchases. Great for use with a checkout sign up offer!
Thank You Message
Send a thank you message to customers and ask them if they have any questions.
Inform customers about your Rewards or Loyalty program.
Ask customers to leave a review of your product.
Let customers know about relevant or best-selling products.
Reward loyal customers with a special gift.
User Generated Content
Ask customers to share a photo using your product.
Promote Social Channel
Promote your social media channels to customers.
Product Interest Follow-up
Follow up on orders and see what other products they might be interested in.
Product Learnings Follow-up
Follow up on an order and ask what a customer liked about your product.
Friend Discount Code
Offer a sharable discount code for friends/family.
Offer a shareable sign-up link for interested friends/family.
Other Experiences resources
Have other Experiences template ideas? Reach out to email@example.com. We would love to hear from you!