Templates are pre-packaged flows for Experiences. They provide everything you need to get started from the settings (who the Experience will target), to the conversation itself (sample conversation starters).

Once you’re on the Experiences tab, click the “New Experience” button to view our template library. You can modify any of our Experiences templates to fit your needs. To see a comprehensive list of all the templates we offer, check out the tables below.

Templates for Signed Up Trigger

Follow up with customers who have subscribed to receive SMS through mobile/desktop popups, web-links, Instagram swipe-ups, or other areas where you shared your signup links.

Name

Trigger

Description

New Subscriber - Discount Offer

Signed Up

Welcome new subscribers to your list and offer a discount and follow-up message.

Product Recommendation - Simple

Signed Up

Drive conversions by guiding newly signed up customers through your product options and/or categories of products.

Product Recommendation - High Touch

Signed Up

Guide newly signed up customers through your product options and/or categories of products. Proactively following up to their specific questions.

Contest Signup

Signed Up

Sign up customers for contests.

Informational Consultation

Signed Up

Engage with your new customer through help articles and product guides.

Product Help Link

Signed Up

Sign up customers and point them towards your fit/sizing/color matching app or website.

Size/fit Guide

Signed Up

Help your customer pick the perfect size or fit for them.

Affiliate Program Signup

Signed Up

Provide information for customers or influencers looking to get involved in your affiliate programs. Ask for verification and additional information.

Templates for Abandoned Checkout Trigger

Follow up with customers who have abandoned their checkout and re-engage with them.

Name

Trigger

Description

Abandoned Checkout - Follow-up

Abandoned checkout

Nudge customers who abandoned their checkout.

Abandoned Checkout - Reason Gathering

Abandoned checkout

Find out why a customer abandoned their checkout.

Abandoned Checkout - Discount Offer

Abandoned checkout

Offer a discount to customers who abandoned their checkout.

Abandoned Checkout - Increasing Discount Offer

Abandoned checkout

Offer a growing discount over time for customers who abandoned their checkout.

Abandoned Checkout - Payment Options

Abandoned checkout

Inform customers who abandoned their checkout about your great payment options (Apple Pay, AfterPay, Paypal).

Templates for Ordered Trigger

Follow up with customers who have placed an order with you and encourage them to take action.

Name

Trigger

Description

Thank You Message

Ordered

Send a thank you message to customers and ask them if they have any questions.

Rewards/Loyalty Promotion

Ordered

Inform customers about your Rewards or Loyalty program.

Review Follow-up

Ordered

Ask customers to leave a review of your product.

Cross-sell

Ordered

Let customers know about relevant or best-selling products.

Loyalty Gift

Ordered

Reward loyal customers with a special gift.

User Generated Content

Ordered

Ask customers to share a photo using your product.

Promote Social Channel

Ordered

Promote your social media channels to customers.

Product Interest Follow-up

Ordered

Follow up on orders and see what other products they might be interested in.

Product Learnings Follow-up

Ordered

Follow up on an order and ask what a customer liked about your product.

Friend Discount Code

Ordered

Offer a sharable discount code for friends/family.

Friend Opt-in

Ordered

Offer a shareable sign-up link for interested friends/family.

Other Experiences resources

Blank Templates

Introducing Experiences

Have other Experiences template ideas? Reach out to jessica.schanzer@emotive.io. We would love to hear from you!

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