Which CLABE do I have to enter?
When filling out the form you will find a space to insert the CLABE. This is not a code or password, but a series of 18 numbers assigned to each bank account by your bank, in order to provide greater security for transfers.
The CLABE is not the 16-digit series of your credit or debit card.
How do I get the CLABE interbank?
If you do not know your interbank CLABE, we suggest that you contact your banking institution.
Once you have your CLABE, please enter the number without leaving any spaces between the digits.
If you do not have a bank account, we recommend using one from a trusted third party.
The refund will be processed automatically with the information you submit through the form, and it cannot be modified once sent;
Please note that if you choose someone else’s account, we cannot be held responsible if they do not transfer the money to you afterward;
If you prefer to receive the refund through another payment method, please contact the support team of the website where you made the purchase.