Sending the email with the link may take up to 24 hours, so you will likely receive it within this period. If more than 24 hours have passed, please contact us so that we can help you, as it is possible that your email may have been incorrectly provided or that the merchant has not yet requested a refund.
Contact us by clicking the blue chat icon 
in the bottom right corner!
Remember: In any case, always check your spam box first, as it is possible that the email is there.