You have three options:
Check your internet connection: On many occasions the error is due to a bad internet connection and is solved simply by checking the Wi-Fi, 3G or 4G connection.
Verify your dLocal account : Send us your ID and a proof of address by clicking on the button below so we can verify and reactivate your account.
Cancel your dLocal account: In case the error persists even if your dLocal account is verified (option 2), send us a request to cancel your d-Local account to the email idproof@dlocal.com . Cancelling this account does not influence your account on the platform you use.
Still need help?
Validate your account sending a ticket to our support. Just click the blue chat icon 
in the bottom right corner!