Refunds
This section provides answers to frequently asked questions about the refund process, including eligibility, timelines, and how refunds are processed.
19 articles
How to find my refund with the transaction lookup portal?
My product went back to the seller. How can I get a refund or resend?
I never received a refund of my cash payment. What should I do?
I never received the link to process my refund
How long does it take to process my refund?
The seller informed me that dLocal will make the refund. What does that mean?
I need a refund for my purchase
The seller cancelled my purchase. What am I supposed to do?
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