The chatbot feature will be displayed automatically for all users when they open the app. To engage with the chat, answer the first prompt.

What is it?

Our in-app chatbot is supportive, yet efficient tool meant to be a resource to help you narrow down your search for the resource you need. The chatbot is not meant to act as a mental health professional or legal assistant/advisor. It is only there to help better direct you to the best resource in order for you to feel safe and secure. There is also a live support feature of our chat application that allows you to speak with a live person if the chatbot is not accurately assessing your needs. Our live support also does not function as a therapist or a legal assistant/advisor in any way, but they are there to help to try and point you in the right direction! Our live support staff is trained to be supportive, accommodating and efficient so that the user, after leaving the chat, feels like they have the tools to stay safe. Note that the live support does not act as emergency services, and will encourage you to call 911 if any emergency happens over the course of the chat.

The chatbot and our live support staff find your best resource fit by asking you questions to further filter resources to fit your needs. During the chat, you may be asked to answer some questions to better provide you with your best resource fit.

The chatbot and our live support staff find your best resource fit by asking you questions to further filter resources to fit your needs. During the chat, you may be asked to answer some questions to better provide you with your best resource fit. This may include:

These questions are completely optional and you may choose not to answer. This is only to enhance the user experience and give us at ENDOVI more information to help make our app even better. IP addresses are also required when using the chat feature in order to facilitate a connection. The chat features we provide (the chat bot and live support) are one time exchanges. We consider all communication efforts as anonymous and no information is collected that can connect the user to the individual service interaction. Chat history is not saved. Any information temporarily stored is used only to enhance the end user experience. All chat history is permanently deleted in a scheduled and frequent manner. We do not sell, trade or rent personal information that chat users provide. All advocates, including volunteers, are required to sign a client confidentiality policy. After engaging with our services or using the ENDOVI app, persons contacting may be asked to fill out an exit survey in order to provide valuable feedback about our service. Providing information in an exit survey is completely voluntary.

The bot is also designed to save your conversations if you have to exit the app midway through. This means that you can return to the app and pick up right where you left off with the bot. There is also a feature in the app to allow you to save your recommendations that the chatbot gives you. This way you can access them quickly if needed.