If you’re participating in a live campaign but can’t view photos or videos, don’t worry—there’s a quick fix! Some Wi-Fi networks have restrictions that prevent certain media from loading. Switching to Mobile Data can usually resolve the issue instantly.
Why is this happening?
Some ISPs (Internet Service Providers) or Wi-Fi networks apply content filtering rules that may block or limit access to specific domains, including those used to store campaign images and videos. As a result, you may find that some media files load while others don’t.
How to Fix It
Try these steps to get your content to load:
✅ Switch to Mobile Data – If you’re connected to Wi-Fi and experiencing issues, turn off Wi-Fi and use mobile data instead.
✅ Try a Different Network – If possible, connect to another Wi-Fi network and check if the issue persists.
✅ Use a VPN – Some ISPs block certain services. A VPN (Virtual Private Network) can help bypass these restrictions.
✅ Disable “Smart” Filtering – Some internet providers offer security settings that filter content. If you have access to your ISP settings, try disabling content filtering or “Smart” security features.
✅ Contact Your ISP – If none of the above steps work, reach out to your ISP and ask them to unblock access to campaign media.
Additional Information
This issue is caused by ISP policies and is outside of ENDVR’s control.
Some ISPs may not be willing to adjust their filtering settings.
If multiple users from the same retailer report this problem, let us know! We’re always exploring alternative solutions to improve access.