Skip to main content

Need Help? Here’s How We Support You

A quick guide on how our Support Team has your back—whether it's troubleshooting, reward questions, or anything in between.

Updated over a week ago

Our Mission

"Empower and support ENDVR’s valued customers by providing exceptional, efficient, and empathetic assistance. Through expert knowledge and a proactive approach, ensure seamless navigation of the ENDVR platform, fostering customer satisfaction and contributing to the continuous growth and success of our action sports and lifestyle community."


What's Involved

🔹 Responsive & Timely Assistance

Triage and resolve technical inquiries for brand teams, sales reps, retailers, and associates with minimal disruption.

🔹 Consumer Focus

Actively listen, build trust, and provide personalized support solutions to ensure high satisfaction.

🔹 Product Expertise

Leverage deep knowledge of the ENDVR platform, using user manuals, knowledge base guides, and AI-driven bots to address recurring inquiries quickly.

🔹 Proactive Solutions

Anticipate potential issues, offer immediate solutions, and follow up consistently to ensure engagement and satisfaction.


Best Practices for Contacting Support

Create a New Ticket: Open a separate ticket for each inquiry to ensure a faster resolution.

Specialized Attention: Some issues may require a specialized team member, which may slightly delay response time but speeds up resolution.

Be Specific: Provide detailed information and specify the relevant account to receive faster and more accurate assistance.


Hours of Operation

📅 Monday – Friday: 4:00 AM - 12:00 PM EST
📅 Saturday: 12:00 AM - 5:00 PM EST
📅 Sunday: 9:00 AM - 12:00 PM EST

📩 Available via:

Brand Portal

Mobile App


A Message from the ENDVR Support Team

We are dedicated to delivering exceptional customer satisfaction and treat every inquiry with respect and attention. We kindly ask for the same level of respect in return. 💙

Got a question? We’ve got your back!

Did this answer your question?