Looking to make the most of your cashback rewards? This guide walks you through everything you need to know to check your balance, cash out your earnings, update your payment details, and manage your notifications—all through simple SMS commands.
Whether you’re cashing out for the first time or need help updating your payout method, this FAQ will show you exactly what to send and what to expect in return.
How can I check my balance?
Send BALANCE.
Example: Text BALANCE → You’ll receive either:
“Your balance is $0.00.” (balance-zero)
“Your current balance is $25.00.” (balance-positive)
How do I cash out my balance?
Send CASHOUT.
If your balance is greater than $0:
You’ll get a summary showing the amount, provider, and your payment identifier.
Example: “You can cash out $25 via Interac to john@email.com.”
If a cash out is already pending: “Your cash out is already being processed.” (cashout-already-pending)
If your balance is $0:
“You have no funds available to cash out.” (cashout-without-balance)
How do I change or update my payment method?
Send VENMO {yourID} or INTERAC {yourEmail}.
Example: VENMO johndoe123 → “Your Venmo ID has been updated to johndoe123.”
If the format is invalid or missing:
“Payment identifier missing.” (payment-identifier-missing)
“Payment identifier invalid. Please check and try again.” (payment-identifier-invalid)
How do I confirm a cash out?
After receiving your cash out summary, reply with CONFIRM.
If successful: “Your cash out has been confirmed.” (cashout-confirmed)
If it fails: “Cash out failed. Please try again later.” (cashout-failed)
How Long Does It Take to Receive My Money After Requesting a Cash-Out?
When you cash out your fund, the process can take up to three business days for the transaction to be completed and for the funds to appear in your account. This timeframe ensures that your transaction is secure and processed correctly.
Example 1: If you request a cash-out on a Monday, you should receive your funds by Thursday.
Example 2: If you request a cash-out on a Friday, the funds may not arrive until the following Wednesday, as weekends are not considered business days.
Tip: Plan your cash-outs accordingly to ensure you receive your funds when needed.
What if I need help or want to stop messages?
Send HELP – You’ll get instructions or support information.
Send STOP – You’ll stop receiving SMS messages (stop-success).
Send START – You’ll resume receiving messages (start-success).
Some recurring messages may include a compliance footer to confirm your subscription status.
How can I get help from ENDVR if I have questions?
You can contact our support team by clicking the chat icon in the bottom-right corner of your screen or by emailing us at support@endvr.io.