If the Voluntary Payment section on the finance page of the proposal is not taking the federal tax credit into consideration and is showing the same payment on each line (rather than reduced payments after a voluntary payment is made), there are a few things to check.
First Check if you are using an integrated or non-integrated lender.
Integrated Lenders: Mosaic, GoodLeap, IGS, EnFin, Sunlight, Dividend, LightReach, Sungage, Lumify, and PayKeeper. If the voluntary payment is not showing on an integrated lender, please reach out to our support team.
Non-Integrated Lenders: If the voluntary payment is not showing on a non-integrated lender (any not listed above), check the following.
If your loan option is from a non-integrated lender, this issue is happening because of the way the loan was set up.
The admin of a company can adjust and edit this to show correctly.
Navigate to the loan option by selecting settings > pricing > finance options.
Select the appropriate lender and loan option.
Check that the payment factors are entered in accurately (Payment factors control what payment will show on the monthly payment page)
Check that the toggle for 'Reamortization Event?' is toggled on. Once this is toggled on, the reamortization month and payment factor must be entered in. Once those are entered in and saved, the voluntary payment will be taken into consideration.
In short, no reamortization event configured will result in no difference showing in payments after the promo period. Having the incorrect payment factor entered in will result in the wrong payment showing after the promo period.