Lenders will discontinue/retire loan lender options due to rises in costs/interest rates. If the loan lender option was approved prior to it being retired here is how to troubleshoot:
Check to see if the lender application has been signed within Enerflo. Go to the financing tab to check if the loan application was signed in Enerflo. /span>/span>
If the loan application has not been signed within Enerflo ask if the loan application was signed outside of Enerflo through the lender.
If the loan application has NOT been signed they must select another lender option that has not been retired. **If the loan application has been signed and approved proceed to step 4.
With an APPROVED Loan Application OUTSIDE of Enerflo go to the "Payment Terms" slide within the proposal. Even though the payment terms slide does not have the option available please make sure to select a financing option for the chosen lender. Press save! /span>
Go to "View Agreement" and select the grey "Rebuild" Button/span>
Financing should be populating on the Install Agreement and the lead can now sign.
Depending on how the agreement is set up, the installers typically won't display the exact loan terms on the agreement. It will display it as cash vs loan amount. If that is not the case then the specifics will need to be updated through the lender themselves.
Related Escalation: https://enerflo.slack.com/archives/C03QZT4PA9X/p1664808014659449
For more information: