When a rep gets a "view only" error on their own deal, or permission denied, check the deal details to see what email is assigned to the deal. V2 Users sometimes have several accounts and the deal may be assigned to the wrong account.
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Check that the deal is assigned to the sales rep's name. Check the deal details to see what email is associated with the deal and verify with the sales rep if it is the correct email.
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In the example shown, the sales reps correct email is skong@nusunpower.com but their deals are being assigned to their same name but with another email (123+inactive@gmail.com)
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If the correct email is not listed under the assigned sales rep on the deal, this could be due to a duplicate account or an inactive email.
DO NOT reassign the lead to the rep's correct email / active account, V2 will still auto-assign new deals to the "wrong" email even if the incorrect email gets archived / inactivated.
Go into the company users:
Settings > Org > Users > Search the reps name
The rep has two names under this org, one email is Archived and one account is Active. Note that the inactive email is the one being assigned deals despite being an inactive account.
This can happen when a user is created in V2, instead of the user in V1 making a V2 deal to merge their account with V2. At times V2 will still assign deals to the initial account that was made first (in V2) regardless of whether it has the correct email or is archived.
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To remedy this, the reps CORRECT email needs to be added to the account that is getting deals assigned to it.
In the example, the deals are getting auto-assigned to the Saran Kong (123+inactive@gmail.com - the archived email). Add the reps correct email into the account that the deals are getting auto-assigned to and make the account active.
Then, remove the reps correct email from the account that was not getting deals auto-assigned, then replace that email with the inactive email, and archive the user.
*PLEASE NOTE after these changes are made, that once the user tries to access their V2 deals (from the V1 deals page), it will then give them a log in screen for V2 that will likely give them an incorrect password error when they try to log in. They will need to select "reset password" and reset it to the SAME password they use for V1. Since V1 and V2 are technically separate softwares, their V1 log in will not initially be recognized as this will be the first time the user officially logs in after the issue is resolved.