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Troubleshooting: Error when trying to assign a rep an office.
Troubleshooting: Error when trying to assign a rep an office.

Troubleshooting: Error when trying to assign a rep an office.

Emilie avatar
Written by Emilie
Updated this week

Sometimes an office admin will run into an error when trying to assign an office for a user.

In this case, they were trying to assign a Sales Manager Office to Vivint-Evolution. They would get this error when trying to save the office setting.

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We can remove the role, in this case the Sale Rep Manager role. Then add the role back.

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Then we can try assigning the correct office again. This time it saved without error.

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If you still run into an error, then you may need to escalate.

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