There has been a new button added to Solo proposals so the rep can open them up directly in solo, in case he's receiving errors in our system.

They should be instructed to click that, do whatever they need to do in solo, then close the window and come back to Enerflo.

The Solo proposal will open in a new tab.

If the error messages are coming up on the Solo proposal, that is how you know this is a Solo generated issue.

If logged into an incognito window, make sure you are testing this in google chrome.

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